Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
We offer standard shipping (5–7 business days) and expedited shipping (2–3 business days) to most US addresses. Orders are processed within 1 business day before shipment. International orders may take 10–21 business days depending on destination.
Do you ship internationally?
Yes, we ship to select countries worldwide. Shipping costs and delivery times vary by location. You'll see available options at checkout based on your address.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email. Use it to monitor your package in real time.
Returns & Exchanges
What's your return policy?
We accept returns within 30 days of purchase for unworn, unwashed items in original condition with tags attached. Return shipping is free on most orders. Once received and inspected, refunds are processed within 5–7 business days.
How do I start a return?
Visit your account, select the order, and request a return. We'll email you a prepaid shipping label. Pack your item securely and drop it off at any carrier location.
Do you offer exchanges?
Yes. If you need a different size or color, request an exchange through your account. We'll send a replacement once we receive your return.
Sizing & Fit
How do I find my size?
Check our detailed size chart on each product page. Measurements are provided in inches and centimeters. If you're between sizes, we recommend reading customer reviews for fit feedback.
What if my item doesn't fit?
No problem. Returns and exchanges are hassle-free within 30 days. We cover return shipping, so you can try again risk-free.
Care & Quality
How should I care for my WIZDOM pieces?
Most items are machine washable in cold water. Turn garments inside out, use mild detergent, and air dry to preserve color and fit. Check the care tag on each item for specific instructions.
Are your products ethically made?
We're committed to quality and responsible production. Our partners meet strict standards for labor practices and environmental impact. Learn more on our About page.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Is my personal information safe?
Yes. We use industry-standard security to protect your data. We never share your information with third parties without consent. See our Privacy Policy for details.